SEAMLESS IMPORTS INTO ANY COUNTRY

Shipping technology equipment globally is complex for even the most experienced logistics experts. This type of IT hardware is highly regulated, requiring extensive import permits and, in most countries, a local Importer of Record is required. Without specialist knowledge these valuable assets are bound to end up stuck in customs causing unforeseen and costly delays.

TecEx provides a complete solution to this problem in over 195 countries.

TecEx will act as your Importer of Record company, apply for all required import permits and licenses and will arrange brokerage, clearance and local delivery in the destination country. TecEx will ensure complete import compliance to guarantee smooth and efficient customs clearance, every time.

Our simple process will empower you to grow your business in over 195 countries with just one click.

OUR SIMPLE PROCESS

And how long it should take

  1. QUOTE – 30 SECONDS

    Use our online IOR services customer portal to generate a comprehensive landed cost quote, including a Duty and Tax estimate, at the click of a button. On acceptance of the quote, simply submit your completed Commercial Invoice with all relevant HS codes to begin the Customs pre-approval process.

  2. CUSTOMS PRE-APPROVAL – 1-3 DAYS

    Our team of experts will identify any special country or part-specific import permits, licenses or compliance requirements and apply for these on your behalf. On approval, detailed shipping instructions will be sent to you.

  3. CUSTOMS CLEARANCE – 3-7 DAYS

    TecEx will act as your Importer of Record to ensure compliant, efficient and hassle-free customs clearance.

  4. IMPORT TAX REFUND – 6-12 MONTHS

    In over 195 countries, we are able to apply on your behalf for an Import VAT/Tax refund post clearance.

LEARN MORE IN OUR FAQSGET AN INSTANT QUOTEREAD OUR LATEST BLOG

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THE TECEX DIFFERENCE

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IOR GLOBAL CAPABILITIES

Over 195 destinations

Afghanistan

Armenia

Aruba

Angola

Antigua

Argentina

Channel Islands

Australia

Austria

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bolivia

Botswana

Brazil

Bulgaria

Burkina Faso

Belarus

Brunei

Cambodia

Cameroon

Canada

Cayman Islands

Chile

China

Colombia

Congo

Costa Rica

Cote D Ivoire

Cyprus

Czech Republic

Croatia

Curacao

Denmark

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Estonia

Falkland Islands

Finland

France

Gabon

Gaza

Georgia

Germany

Ghana

Greece

Grenada

Guadeloupe

Guam

Guatemala

Guyana

Haiti

Honduras

HongKong

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Isle of Man

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kuwait

Kyrgyzstan

Latvia

Lebanon

Libya

Liechtenstein

Lithuania

Luxembourg

Macau

Malawi

Malaysia

Mali

Malta

Martinique

Mauritius

Mexico

Monaco

Montenegro

Morocco

Mozambique

Myanmar

Namibia

Netherlands

New Caledonia

New Zealand

Nicaragua

Nigeria

Norway

Oman

Pakistan

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Russia

Rwanda

Saudi Arabia

Senegal

Serbia

Singapore

Slovenia

South Africa

South Korea

Spain

Sri Lanka

St Kitts Nevis

St Lucia

St Maartin

St Vincents Grenadines

Suriname

Sweden

Switzerland

Taiwan

Tanzania

Thailand

Trinidad & Tobago

Tunisia

Turkey

Uganda

Ukraine

United Arab Emirates

United States

UK

Uruguay

Venezuela

Vietnam

West Bank

Zambia

Zimbabwe

Map Key

Importer of Record
and VAT Recovery

Importer of Record only

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FAQS

An Importer of Record (IOR), also known as a non-resident importer, is the entity responsible for the importing of goods.
The responsibilities of the Importer of Record company are as follows:

  1. Ensuring compliance with local laws and regulations
  2. Completing and filing the bill of entry and associated documents
  3. Paying the assessed import duties and taxes on the goods imported
  4. Keeping accurate records for the relevant prescribed time
  5. Assuming all risks relating to the import, whether legal or practical

Most countries around the world will only allow a local, tax paying entity to be the Importer of Record or IOR company. If the physical recipient of the goods is not willing or able to be the Importer of Record, then you will need to appoint an Importer of Record services entity.

Using an Importer of Record will enable you to:

  1. Provide hassle free door-to-door shipments
  2. Clear customs without delays or issues
  3. Have peace of mind that the import was conducted legally and complies will all local laws and regulations

  • If you are shipping equipment to a branch office or representative office that is not registered for tax purposes in their country
  • If you are making DDP shipments to customers who do not have import permits in the country in which they operate
  • If you are shipping spare parts or warranty parts to an FSL warehouse
  • If you are shipping equipment to be housed in a foreign datacentre

Absolutely

No, FedEx are a carrier. Their responsibility is the carriage (physical transport) of the goods. FedEx will also be able to provide broker and clearance services but only if you provide them with an Importer of Record or Non-Resident Importer. Additionally, FedEx do not offer IOR services, and thus are not experts at clearing complicated consignments which require import permits and licenses as this is the responsibility of the Importer of Record.

Yes.
When using Importer of Record services the clearance and filing is done in the Importer of Record’s name. Therefore, all tax and associated risks lie with the Importer of Record company. This is part of the risk the Importer of Record takes on when providing IOR services.

This depends on many factors, the most relevant being the country of import and the nature of the transaction. Generally speaking when using an Importer of Record company, the tax is lost and must be treated as an expense. However, as a non-resident importer, TecEx is able to recover cross-border VAT/GST from over 195 countries. Each shipment will be assessed and TecEx will ensure the most favourable tax outcome is achieved. This can range from full refunds to partial rebates.

The TecEx expert team of service executives will assist you every step of the way when using our Importer of Record services. We will either prepare the shipping documents on your behalf or provide exact, simple instructions on how to prepare them yourself. TecEx will also review the documents prior to shipping to ensure no errors occur.

Yes. As an Importer of Record TecEx is able to work with almost any carrier or freight forwarder. We have relationships with several carriers and freight forwarders whom we have worked with in the past. TecEx will work directly with your carrier or forwarder of choice and ensure smooth and efficient clearance and delivery.

Yes. TecEx is able to offer a full door-to-door service. As part of our suite of Importer of Record services, we will:

  1. Prepare shipping documents
  2. Pre-approve all parts to be shipped
  3. Apply for all required licenses and permits
  4. Arrange pickup on our global carrier account
  5. Clear items through customs at destination
  6. Make final delivery at destination
  7. Provide all local support required to ensure successful, predictable clearance and delivery

TecEx provides an online customer portal where you will be able to:

  1. Pull live quotes into over 195 countries
  2. Create shipments in our system
  3. Track the shipments online
  4. Download invoices, PODs, shipping documents etc.

TecEx will also provide you with a dedicated client services executive whose job it will be to personally oversee each and every shipment. This will be your primary point of contact for any information you cannot pull off our customer portal.

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