SEAMLESS IMPORTS INTO ANY COUNTRY

Shipping technology equipment globally is complex for even experienced logistics experts. The equipment is highly regulated, requiring extensive import permits and in most countries a local Importer Of Record is required too. Without specialist knowledge these valuable assets are bound to get stuck in customs causing unforeseen and costly delays.

TecEx provides a solution to this problem in over 120 countries.

TecEx will act as Importer Of Record, apply for all required import permits and arrange brokerage, clearance and local delivery in the destination country. TecEx will ensure perfect import compliance to guarantee smooth and efficient customs clearance every time.

Our simple process will allow you to grow your business into over 120 countries with just one click.

OUR SIMPLE PROCESS

And how long it should take

  1. QUOTE – 30 SECONDS

    Use our online customer portal to generate a comprehensive landed cost quote including a Duty and Tax estimate at the click of a button. On quote acceptance, submit your Completed Commercial invoice with all HS codes to begin the Customs pre-approval process.

  2. CUSTOMS PRE-APPROVAL – 1-3 DAYS

    Our expert team will identify any special country or part specific import permits, licences or compliance requirements and apply for these on your behalf. On approval detailed shipping instructions will be sent.

  3. CUSTOMS CLEARANCE – 3-7 DAYS

    TecEx will act as your Importer Of Record to ensure compliant, efficient and hassle free customs clearance.

  4. IMPORT TAX REFUND – 6-12 MONTHS

    In over 40 countries, we are able to apply on your behalf for an Import VAT/Tax refund post clearance.

LEARN MORE IN OUR FAQSGET AN INSTANT QUOTE

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THE TECEX DIFFERENCE

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IOR GLOBAL CAPABILITIES

Over 120 destinations

Armenia

Antigua

Argentina

Channel Islands

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Barbados

Belarus

Belgium

Belize

Benin

Bolivia

Botswana

Brazil

Bulgaria

Burkina Faso

Belarus

Cambodia

Cameroon

Canada

Cayman Islands

Chile

China

Colombia

Costa Rica

Cote D Ivoire

Cyprus

Czech Republic

Croatia

Denmark

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Estonia

Ethiopia

Finland

France

Gabon

Georgia

Germany

Ghana

Greece

Grenada

Guam

Guatemala

Guernsey

Guyana

Haiti

Honduras

HongKong

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kuwait

Kyrgyzstan

Latvia

Libya

Lithuania

Luxembourg

Macau

Malawi

Malaysia

Mali

Malta

Mexico

Monaco

Morocco

Mozambique

Namibia

Netherlands

New Zealand

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Romania

Russia

Rwanda

Saudi Arabia

Senegal

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sri Lanka

St Kitts Nevis

St Lucia

St Maartin

St Vincents Grenadines

Suriname

Sweden

Switzerland

Taiwan

Tanzania

Thailand

Trinidad & Tobago

Tunisia

Turkey

Ukraine

United Arab Emirates

UK

Uruguay

Venezuela

Vietnam

Zambia

Zimbabwe

Map Key

Importer of Record
and VAT Recovery

Importer of Record only

Browse Global Capabilities
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FAQS

An Importer Of Record (IOR) is the entity responsible for the import of the goods.
The responsibilities of the IOR company (importer of record) are as follows:

  1. Ensuring compliance with local laws and regulations
  2. Completing and filing the bill of entry and associated documents
  3. Paying the assessed import duties and taxes on the goods imported
  4. Keeping accurate records for the relevant prescribed time
  5. Assumes all risks relating to the import, whether legal or practical

Most countries around the world will only allow a local, tax paying entity to be the Importer Of Record or IOR company. Therefore if the physical recipient of the goods is not willing or able to be the importer of record, then you will need to appoint an importer of record services entity.

Using an IOR you will be able to:

  1. Provide hassle free door-to-door shipments
  2. Clear customs without delays or issues
  3. Have peace of mind that the import was conducted legally and complies will all local laws and regulations

  • If you are shipping equipment to a branch office or representative office that is not registered for tax purposes in their country
  • If you are making DDP shipments to customers who do not have import permits in the country they operate.
  • If you are shipping spare parts or warranty parts to a FSL warehouse
  • If you are shipping equipment to be housed in a foreign datacentre

Absolutely

No, FedEx are a carrier. Their responsibility is the carriage (physical transport) of the goods. FedEx will also be able to provide broker and clearance services but only if you provide an Importer Of Record or Non Resident Importer. Additionally FedEx are not experts at clearing complicated consignments which require import permits and licenses as this is the responsibility of the importer of record.

Yes.
When using an importer of record service, the clearance and filing is done in the importer of record’s name. Therefore all tax and associated risks lie with the IOR company. This is part of the risk the importer of record takes on when provided the IOR service.

This depends on many factors, the most relevant being the country of import and the nature of the transaction. Generally speaking when using an IOR the tax is lost and must be treated as an expense however, TecEx is able to recover VAT/GST, cross border, from over 40 countries. Each shipment will be assessed and TecEx will ensure the most favourable tax outcome is achieved. This can range from full refund to partial rebates.

The TecEx expert team of service executives will assist you every step of the way when using our IOR service. We will either prepare the shipping documents on your behalf or provide exact, simple instructions on how to prepare them yourself. TecEx will also review the documents prior to shipping to ensure no errors.

Yes. TecEx is able to work with almost any carrier or freight forwarder. We have relationships with several carrier and freight forwarders whom we have worked with in the past. TecEx will work directly with your carrier or forwarder of choice and ensure smooth and efficient clearance and delivery.

Yes. TecEx is able to offer a full door-to-door service. We will:

  1. Prepare shipping documents
  2. Pre-approve all parts to be shipped
  3. Apply for all required licenses and permits
  4. Arrange pickup on our global carrier account
  5. Clear through customs at destination
  6. Make final delivery at destination
  7. Provide all local support required to ensure successful, predictable clearance and delivery

TecEx provides an online customer portal where you will be able to:

  1. Pull live quotes into over 120 countries
  2. Create shipments in our system
  3. Track the shipments online
  4. Download invoices, PODs, shipping documents etc.

TecEx will also provide you with a dedicated client services executive whose job it will be to personally oversee each and every shipment. This will be your primary point of contact for any information you cannot pull of our customer portal.

ENQUIRE NOW(any unanswered questions)

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