Importer Of Record

SEAMLESS IMPORTS INTO ANY COUNTRY

Shipping technology equipment globally is complex for even the most experienced logistics experts. This type of IT hardware is highly regulated, requiring extensive import permits and, in most countries, a local Importer of Record (known for short as
IOR) is required. Without specialist knowledge these valuable assets are bound to end up stuck in customs causing unforeseen and costly delays.

Turn to our Turnkey Export Compliance

TecEx is a project manager, Importer of Record and compliance partner to large high tech corporates and multinationals. We provide a complete solution to enable the movement of high value, large scale technology components cross-border in over 195 countries and territories.

What is IOR? Some may call us a shipper of record. Others, a foreign importer of record and ultimate consignee. But no matter what name you use, being an Importer of Record is our core business as we act on your behalf to apply for all required import permits and licenses and arrange brokerage, clearance and local delivery in the destination country.

When using our Importer of Record services the clearance and filing is done in the name of TecEx. As a result all tax payments and associated risk lies with us. It’s our business to ensure complete import compliance to guarantee smooth and efficient IOR customs clearance and IOR logistics, every time.

TecEx provides corporates and multinationals with a full door-to-door service through which we:

  1. Prepare your shipping documents;
  2. Pre-approve all parts to be shipped;
  3. Apply for all required licenses and permits;
  4. Arrange pickup on our global carrier account;
  5. Clear items through customs at the required destination/s;
  6. Make final delivery at the destination of your goods; and
  7. Provide all local support required to ensure successful, predictable clearance and delivery.

Our simple process will empower you to grow your business in over 195 countries and territories with just one click.

OUR SIMPLE PROCESS

And how long it should take

  1. QUOTE – 30 SECONDS

    Use our online IOR services customer portal to generate a comprehensive landed cost quote, including a Duty and Tax estimate, at the click of a button. On acceptance of the quote, simply submit your completed Commercial Invoice with all relevant HS codes to begin the Customs pre-approval process.

  2. CUSTOMS PRE-APPROVAL – 1-3 DAYS

    Our team of experts will identify any special country or part-specific import permits, licenses or compliance requirements and apply for these on your behalf. On approval, detailed shipping instructions will be sent to you.

  3. CUSTOMS CLEARANCE – 3-7 DAYS

    TecEx will act as your Importer of Record to ensure compliant, efficient and hassle-free customs clearance.

  4. IMPORT TAX REFUND – 6-12 MONTHS

    In over 195 countries and territories, we are able to apply on your behalf for an Import VAT/Tax refund post clearance.

LEARN MORE IN OUR FAQSGET AN INSTANT QUOTEREAD OUR LATEST BLOG

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THE TECEX DIFFERENCE

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IOR GLOBAL CAPABILITIES

Over 195 destinations

Afghanistan - Importer of Record only

Armenia - Importer of Record only

Aruba - Importer of Record only

Angola - Importer of Record only

Antigua - Importer of Record only

Argentina - Importer of Record only

Channel Islands - Importer of Record only

Australia - Importer of Record and VAT Recovery

Austria - Importer of Record and VAT Recovery

Bahamas - Importer of Record only

Bahrain - Importer of Record only

Bangladesh - Importer of Record only

Barbados - Importer of Record only

Belarus - Importer of Record only

Belgium - Importer of Record and VAT Recovery

Belize - Importer of Record only

Benin - Importer of Record only

Bermuda - Importer of Record only

Bolivia - Importer of Record only

Botswana - Importer of Record only

Brazil - Importer of Record only

Bulgaria - Importer of Record only

Burkina Faso - Importer of Record only

Belarus - Importer of Record only

Brunei - Importer of Record only

Cambodia - Importer of Record only

Cameroon - Importer of Record only

Canada - Importer of Record only

Cayman Islands - Importer of Record only

Chile - Importer of Record only

China - Importer of Record only

Colombia - Importer of Record only

Congo - Importer of Record only

Costa Rica - Importer of Record only

Cote D Ivoire - Importer of Record only

Cyprus - Importer of Record only

Czech Republic - Importer of Record only

Croatia - Importer of Record only

Curacao - Importer of Record only

Denmark - Importer of Record and VAT Recovery

Dominica - Importer of Record only

Dominican Republic - Importer of Record only

Ecuador - Importer of Record only

Egypt - Importer of Record only

El Salvador - Importer of Record only

Estonia - Importer of Record only

Falkland Islands - Importer of Record only

Finland - Importer of Record and VAT Recovery

France - Importer of Record and VAT Recovery

Gabon - Importer of Record only

Gaza - Importer of Record only

Georgia - Importer of Record only

Germany - Importer of Record and VAT Recovery

Ghana - Importer of Record only

Greece - Importer of Record only

Grenada - Importer of Record only

Guadeloupe - Importer of Record only

Guam - Importer of Record only

Guatemala - Importer of Record only

Guyana - Importer of Record only

Haiti - Importer of Record only

Honduras - Importer of Record only

HongKong - Importer of Record only

Hungary - Importer of Record only

Iceland - Importer of Record and VAT Recovery

India - Importer of Record only

Indonesia - Importer of Record only

Iraq - Importer of Record only

Ireland - Importer of Record and VAT Recovery

Israel - Importer of Record only

Isle of Man - Importer of Record only

Italy - Importer of Record only

Jamaica - Importer of Record only

Japan - Importer of Record and VAT Recovery

Jordan - Importer of Record only

Kazakhstan - Importer of Record only

Kenya - Importer of Record only

Kuwait - Importer of Record only

Kyrgyzstan - Importer of Record only

Latvia - Importer of Record only

Lebanon - Importer of Record only

Libya - Importer of Record only

Liechtenstein - Importer of Record only

Lithuania - Importer of Record only

Luxembourg - Importer of Record and VAT Recovery

Macau - Importer of Record only

Malawi - Importer of Record only

Malaysia - Importer of Record only

Mali - Importer of Record only

Malta - Importer of Record and VAT Recovery

Martinique - Importer of Record only

Mauritius - Importer of Record only

Mexico - Importer of Record only

Monaco - Importer of Record and VAT Recovery

Montenegro - Importer of Record only

Morocco - Importer of Record only

Mozambique - Importer of Record only

Myanmar - Importer of Record only

Namibia - Importer of Record only

Netherlands - Importer of Record and VAT Recovery

New Caledonia - Importer of Record only

New Zealand - Importer of Record and VAT Recovery

Nicaragua - Importer of Record only

Nigeria - Importer of Record only

Norway - Importer of Record and VAT Recovery

Oman - Importer of Record only

Pakistan - Importer of Record only

Panama - Importer of Record only

Paraguay - Importer of Record only

Peru - Importer of Record only

Philippines - Importer of Record only

Poland - Importer of Record only

Portugal - Importer of Record only

Puerto Rico - Importer of Record only

Qatar - Importer of Record only

Romania - Importer of Record only

Russia - Importer of Record only

Rwanda - Importer of Record only

Saudi Arabia - Importer of Record only

Senegal - Importer of Record only

Serbia - Importer of Record only

Singapore - Importer of Record only

Slovenia - Importer of Record only

South Africa - Importer of Record only

South Korea - Importer of Record and VAT Recovery

Spain - Importer of Record and VAT Recovery

Sri Lanka - Importer of Record only

St Kitts Nevis - Importer of Record only

St Lucia - Importer of Record only

St Maartin - Importer of Record only

St Vincents Grenadines - Importer of Record only

Suriname - Importer of Record only

Sweden - Importer of Record and VAT Recovery

Switzerland - Importer of Record and VAT Recovery

Taiwan - Importer of Record only

Tanzania - Importer of Record only

Thailand - Importer of Record only

Trinidad & Tobago - Importer of Record only

Tunisia - Importer of Record only

Turkey - Importer of Record only

Uganda - Importer of Record only

Ukraine - Importer of Record only

United Arab Emirates - Importer of Record only

United States - Importer of Record only

UK - Importer of Record and VAT Recovery

Uruguay - Importer of Record only

Venezuela - Importer of Record only

Vietnam - Importer of Record only

West Bank - Importer of Record only

Zambia - Importer of Record only

Zimbabwe - Importer of Record only

Map Key

Importer of Record
and VAT Recovery

Importer of Record only

Browse Global Capabilities
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USED BY THE BEST

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As an Importer of Record, Delivery Duty Paid or DDP solutions form part of our offering. With these capabilities in place,
TecEx pays for the total costs associated with transporting your cargo all the way to your buyers’ door. Making us fully
responsible for the goods until they are received by the buyer. These responsibilities include paying for shipping costs, as well as simplifying
the entire process by being in charge of every step along the way (e.g. compliance assessment, customs clearance, storage and warehousing).
The benefits of DDP Importer of Record services include IOR expert risk management and the ability to precisely project the landed cost,
including all taxes and fees.

FAQS

An Importer of Record is also known as a non-resident importer. This specialist is the entity responsible for the importing of goods with some of the following being the role of an IOR:

  1. Ensuring compliance with local laws and regulations;
  2. Completing and filing the bill of entry and associated documents;
  3. Paying the assessed import duties and taxes on the goods imported;
  4. Keeping accurate records for the relevant prescribed time; and
  5. Assuming all risks relating to the import, whether legal or practical.

Most countries around the world will only allow a local, tax paying entity to be the Importer of Record or IOR company. If the physical recipient of the goods is not willing or able to fulfill this role, then you will need to appoint an Importer of Record services entity.

Using an Importer of Record will enable you to:

  1. Provide hassle free door-to-door shipments;
  2. Clear customs without delays or issues; and
  3. Have peace of mind that the import was conducted legally and complies with all local laws and regulations.

  • If you are shipping equipment to a branch office or representative office that is not registered for tax purposes in their country;
  • If you are making DDP shipments to customers who do not have import permits in the country in which they operate;
  • If you are shipping spare parts or warranty parts to an FSL warehouse; and
  • If you are shipping equipment to be housed in a foreign datacenter.

No, a courier is simply a carrier. Their responsibility is the carriage (physical transport) of the goods. FedEx will also be able to provide broker and clearance services but only if you provide them with an Importer of Record or Non-Resident Importer. Additionally, FedEx do not offer IOR services, and are therefore not experts at clearing complicated consignments, which require import permits and licenses, as this is the responsibility of the Importer of Record.
Yes.
When using Importer of Record services the clearance and filing is done in the Importer of Record’s name. Therefore, all tax and associated risks lie with the Importer of Record company. This is part of the risk the Importer of Record takes on when providing IOR services.
This depends on many factors, the most relevant being the country of import and the nature of the transaction. Generally speaking when using an Importer of Record company, the tax is lost and must be treated as an expense. However, as a non-resident importer, TecEx is able to recover cross-border VAT/GST from over 195 countries and territories. Each shipment will be assessed and TecEx will ensure the most favorable tax outcome is achieved. This can range from full refunds to partial rebates.
The TecEx expert team of service executives will assist you every step of the way when using our Importer of Record services. We will either prepare the shipping documents on your behalf or provide exact, simple instructions on how to prepare them yourself. TecEx will also review the documents prior to shipping to ensure no errors occur.
Yes. As an Importer of Record TecEx is able to work with almost any carrier or freight forwarder. We have relationships with several carriers and freight forwarders whom we have worked with in the past. TecEx will work directly with your carrier or forwarder of choice and ensure smooth and efficient clearance and delivery.
TecEx provides an online customer portal where you will be able to:

  1. Pull live quotes into over 195 countries and territories
  2. Create shipments in our system
  3. Track the shipments online
  4. Download invoices, PODs, shipping documents etc.

TecEx will also provide you with a dedicated client services executive whose job it will be to personally oversee each and every shipment. This will be your primary point of contact for any information you cannot pull off our customer portal.

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