From Local Market Saturation to Global Success
Our client, a New York City-based reseller, faced a critical challenge: a saturated local market hindering their growth.
They stood at a crossroads, either remain stagnant or find a way to break out and achieve international expansion. Choosing the latter, they partnered with TecEx to extend their reach and capabilities globally, transforming their business and reaching new heights.
The Challenge
Expanding into international markets posed several challenges:
- Complex Import Processes: Importing goods into foreign countries requires a local Importer of Record (IOR) to act as the consignee, assuming financial and legal risks. The IOR must be a local tax-registered entity with the necessary registrations and permits to import controlled commodities.
- Regulatory Compliance: Navigating changing laws across multiple jurisdictions, understanding complex permit requirements, and managing clearance procedures for heavily regulated dual-use goods.
- Resource Constraints: Managing and maintaining the required infrastructure while ensuring compliance is often cost- and resource-prohibitive.
TecEx highlighted the potential of global distribution to build scale, prompting the client to “test” TecEx with smaller shipments into challenging countries.
The Solution
TecEx facilitated the shipment of dual-use wireless encrypted network equipment from the USA to countries with stringent import regulations, including Japan, China, Hong Kong, India, Brazil, Argentina, and Mexico. This drastically increased the client’s reach and enabled them to secure new clients they couldn’t previously bid on. Specific actions taken by TecEx included:
Clearing over 150 shipments into 25+ countries.
Reducing delivery times.
Enabling the client to ship on short notice.
The Outcome
With our support, the reseller expanded its distribution network to new, challenging markets, won new clients, and upheld its promises to customers. The client now ships for some of Silicon Valley’s most prominent players, achieving:
A 99% customer retention rate.
A two-year growth rate of 140%, with over 10,000 customers.
A Top 30 ranking in ‘The Channel Company’s CRN Fast Growth 150’ in 2016.
Our tech expertise, full ownership of the import process, rigorous compliance checks, and hands-on service enabled the client to achieve unprecedented global growth.
The TecEx Way
“Our partnership with TecEx has solved a major pain point for many clients. As more companies consider IT infrastructure globally, TecEx’s knowledge and ability in global logistics stand alone in the industry.”
TecEx specializes in overcoming the red tape associated with importing controlled commodities, such as IT hardware, into foreign territories. With the right partner, resellers can navigate the complex regulatory landscape and achieve their international growth goals. We offer businesses the global passport to expand worldwide, ensuring compliance with all applicable laws and regulations.
Reach out today to transform your business with seamless global distribution and expert handling of your international projects.
Looking for a Similar Solution?
Turn local reach into global scale. Contact TecEx to help with importing tech gear into 200 destinations. Our global presence, project management expertise, import compliance services, and logistics network enable us to provide a comprehensive, end-to-end solution for clients across the entire supply chain.
